Dayal Eye Centre ("we", "our") operates the website www.dayaleyecentre.in. This policy explains what personal information we collect when you use our website or services, how we use and protect it, and the rights you have over it. It should be read alongside our Cookie Policy and Terms and Conditions.
Information We Collect
- Contact details you share through appointment forms, calls or WhatsApp — such as your name, phone number, email address and city.
- Health information you choose to share when booking or during a consultation, so our doctors can advise you appropriately.
- Technical data such as IP address, browser type, device information and pages visited, collected automatically through cookies and analytics tools.
How We Use Your Information
We use your information to schedule and confirm appointments and follow-ups, respond to your enquiries, provide in-clinic and teleconsultation services, improve our website and services, and — where you have consented — share relevant health information or offers. Our medical counsellors contact you only in connection with your enquiry.
Cookies and Analytics
We use cookies and similar technologies as described in our Cookie Policy. You can accept or decline non-essential cookies when you first visit, and change your preferences at any time.
Who We Share Your Data With
We do not sell your personal information. Data is shared only with those who need it to serve you: our clinical team, and trusted service providers such as appointment, communication and payment platforms, who are required to protect it. We may also disclose information where required by law, or to insurers and TPAs at your request for cashless claims.
Data Security
We use industry-standard technical and organisational safeguards to protect your information against unauthorised access, alteration or loss. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security.
How Long We Retain Your Data
We retain personal and medical information for as long as needed to provide your care and to meet legal and clinical record-keeping requirements, after which it is securely deleted or anonymised.
Your Rights Over Your Data
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may request access to the personal data we hold about you, ask us to correct or update it, ask us to erase data we are not obliged to retain, and withdraw consent for marketing communications at any time. Write to wecare@dayaleyecentre.in to exercise these rights.
Third-Party Links and Embedded Content
Our website may link to or embed content from other websites, such as videos or social media. Embedded content behaves as if you had visited the other website — these sites may collect data about you and use their own cookies. We are not responsible for their privacy practices.
Children's Privacy
Eye-care services for children are provided through their parents or guardians. We do not knowingly collect personal information directly from children online.
Changes to This Policy
We may update this policy periodically to reflect changes in our services or the law. The latest version, with its revision date, will always be available on this page.
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