Policies, Insurance & Payment Options

If your insurer or TPA is empanelled with us, approved treatment is billed directly to them.

CGHS, ECHS, Ayushman Bharat (PM-JAY), Health Department Government of Haryana, and the four public-sector insurers.

Monthly instalments through Savein, NBFC partners or select debit cards.

Cash, card, UPI or net banking, with a printed bill and discharge summary you can submit for reimbursement later.

We raise a pre-authorisation request with your insurer or Third Party Administrator (TPA) before surgery. Once they approve, they settle the approved amount with us directly and you pay only what falls outside the approval.

You pay at discharge and claim the money back from your insurer yourself. We give you the full documentation set — bills, discharge summary, investigation reports, implant sticker — so your claim is complete. This is the route when your insurer is not empanelled with us, or when cashless is declined for a policy reason such as a waiting period.

A government photo ID plus your insurance card, e-card, CGHS/ECHS card or Ayushman card, and the policy number if your card is digital.

We verify that your insurer or TPA is currently empanelled with us and that the planned treatment falls within your policy.

Your surgeon records the diagnosis, planned procedure and estimated cost, and we submit the form to your insurer or TPA.

They may approve in full, approve in part, raise a query, or decline. That decision rests entirely with them — we cannot promise an outcome, and no hospital can.

Once approval is received you are admitted, usually same-day in a planned cataract or retina case.

Surgery is performed in one of our three modular operation theatres, with post-operative care in our in-patient ward.

The approved amount is billed to your insurer. You settle the balance, and we hand over your discharge summary, operative notes, implant details and bills.

Your medical records are confidential. We share them with an insurer, TPA or scheme authority only as far as your claim requires, and we do not identify patients in any marketing material or case description.

Before any procedure your surgeon explains what is planned, the alternatives, the expected recovery and the risks, and you sign a consent form. Suitability depends on a detailed evaluation — not every patient is a candidate, and we will tell you plainly if you are not.

Book online or by phone. If you need to reschedule, tell us as early as you can so the slot can go to another patient. Specific cancellation and refund timelines are confirmed by our front desk at the time of booking.

If you want another surgeon’s view before deciding, say so. We will give you your reports and imaging to take with you, and there is no awkwardness in coming back — or in not coming back.

If something has gone wrong, write to wecare@dayaleyecentre.in or ask at reception for the administrator on duty. We would rather hear it from you than not hear it at all.

We run 15–20 community eye camps every month under our “Saving Sights, Saving Lives” programme. If you are organising a camp for a school, RWA, workplace or village, reach us on the same email.